Best Western Plus Hotel Stadtquartier Haan

Nice hotel in downtown, very easy to find with options for parking outside for free or in a garage but is not for free. The rooms were clean and nice, all was working, the beds and different options for pillows were good. The staff was very friendly and as far as I understood there is someone from the staff always there, just in case you need anything.

We have been staying here in January 2021 for the Düsseldorf Boatshow with our team, when everything was just fine. At the time, it was City Class Savoy, now Best Western. Because of our good experience, we booked again, for January 2022. However, because of Covid, the Boatshow was cancelled. We were told that we could not cancel our stay at the hotel, because we had not booked with a cancellation option, as we assumed that Covid would always allow us to cancel our booking. But no, we had to pay three rooms, for 10 days, without any refund. After some discussions, we were offered a 30% rebate on a next stay, so, we booked again for January 2023, via email, early September '22. But 6 email messages (mostly reminders), and two months later, our request for the rebate, was still not granted. This was what was finally offered to us in January 2022: Nach Rücksprache mit der Direktion darf ich Ihnen mitteilen, dass wir die Buchung kostenpflichtig stornieren können. Eine kostenfreie Stornierung oder Änderung ist laut den Buchungsbedingungen nicht möglich. Wir bieten Ihnen jedoch gerne aus Kulanz bei einer neuen Buchung einen einmaligen Rabatt in Höhe von 30% auf die Tagesrate an. Via Google Translate: After consultation with the management, I can inform you that we can cancel the booking for a fee. A free cancellation or change is not possible according to the booking conditions. However, as a gesture of goodwill, we are happy to offer you a one-time discount of 30% on the daily rate for a new booking. The only thing that I can say is "shame on you" management of Best Western Haan". In the future, we will book our Boatshow stay elsewhere.

The hotel staff was very polite and spoke English when appropriate The room was well appointed, clean, contained a refrigerator with soda and a few select beers; prices for the minibar were modest (low compared to other hotels), and a coffee maker with several choices of blends and tea The breakfast was outstanding -fresh fruit, vegetables, breads, eggs, meats, cereals, juices, plenty of coffee...pretty much anything you could want spread out in a very appetizing fashion Overall a GREAT place to stay!

PLUS: I loved the two rooms we booked. They were two well equipped rooms with connecting doors, just what we needed for our stay with two toddlers. The staff was very professional and friendly. The wellness area was also clean and nice and as a bonus during our entire stay we had the pool entirely for ourselves. MINUS: Breakfast was very disappointing. On some official photos it looked much richer, while in reality we were presented with very limited choice. Maybe it has to do with the fact that we were staying there in a quiet period and arrived relatively late for the breakfast (9:45h).